Terms and Conditions

PLEASE READ THIS SECTION CAREFULLY – it affects your legal rights by requiring arbitration of most disputes instead of court litigation. It includes a class action waiver, meaning you give up your right to participate in class lawsuits. By using the Platform or agreeing to these Terms, you agree that any disputes will be resolved as described below. Informal

Resolution Preferred Most concerns or disputes can be resolved by contacting RydesNow Customer Support. You agree to first attempt good-faith negotiations with the other party and/or RydesNow to resolve any issue relating to the Platform, a trip, or these Terms. You can email our support at [support@rydesnow.com] or use in-app help to report problems. If we are unable to resolve your issue informally, then the following arbitration terms apply.

Arbitration Agreement

Scope of Arbitration: Except for the specific exceptions below, any dispute, claim or controversy arising out of or relating to (a) these Terms, (b) your use of or access to the Platform or Services, or (c) the acts or omissions of RydesNow or its Drivers/Riders that you contend caused you harm (including any legal claim for personal injury or property damage arising from a ride or delivery) must be resolved by binding arbitration on an individual basis. “Dispute” is to be interpreted broadly and includes claims based on any legal theory, whether statutory, contractual, tort, or otherwise. This includes disputes arising before you accepted these Terms (such as claims related to statements made by RydesNow in marketing) and after termination of these Terms.

By agreeing to arbitration, you and RydesNow are waiving the right to a judge or jury in a court of law and instead electing to submit disputes to a neutral arbitrator. You also waive any ability to bring or participate in a class, collective, consolidated, or representative action against RydesNow or other users. The arbitrator has the authority to grant any remedy that a court could, on an individual basis, including damages or injunctive relief to the extent necessary to satisfy your individual claim.

Class Action Waiver: All arbitrations shall be conducted solely on an individual basis. You understand and agree that you may bring claims against RydesNow only in your individual capacity and not as a plaintiff or class member in any purported class, mass, consolidated, or representative proceeding. The arbitrator shall have no authority to combine or aggregate similar claims or conduct any class or collective arbitration, nor to make an award to anyone but the individual party to the arbitration. This Class Action Waiver is a fundamental part of this arbitration agreement. (In the event this waiver is found unenforceable with respect to a particular claim or request for relief, then that claim/request shall proceed in court, but the class waiver shall still be enforced in arbitration for any other claims or forms of relief, and the portion of class claims in court shall be stayed pending individual arbitration of the rest.)

Exceptions to Arbitration: While this arbitration agreement is broad, the following types of matters are NOT subject to arbitration under this agreement:

1. Small Claims: You or RydesNow may choose to pursue a RydesNow may choose to pursue a claim in a small claims court instead of arbitration if the claim qualifies for that court’s jurisdictional and amount limits, so long as the matter remains in small claims court and on an individual (non-class) basis.

2. Personal Claims of Sexual Assault or Harassment: Notwithstanding your agreement to arbitrate, individual claims of sexual assault or sexual harassment occurring in connection with the use of RydesNow’s services are exempt from mandatory arbitration to the extent such an exemption is required by applicable law (for instance, recent federal law prohibits forced arbitration of such claims). This means if you are a victim of a sexual assault or harassment in the context of a RydesNow ride and you wish to pursue a claim, you can choose to bring that claim in court rather than arbitration.

3. Public Injunctive Relief (California only): If you are a user residing in a jurisdiction like California which by law does not permit arbitration of a request for public injunctive relief, then any claim for such relief must be litigated in court. However, any claim for monetary damages or private relief will still be arbitrated; the parties agree to stay the court action for public injunctive relief until the arbitration of individual claims is resolved.

4. Opt-Out (see below): If you opt out of this arbitration agreement in accordance with the opt-out procedure below, you will not be bound by it.

Arbitration Rules and Governing Law: The arbitration will be administered by the American Arbitration Association (AAA) (or another reputable arbitration provider we mutually agree upon) under its Consumer Arbitration Rules (if you are using RydesNow as an individual consumer) or the appropriate set of rules for commercial disputes (if your use is primarily for business). You can find AAA’s rules on their website. If AAA is not available and we cannot agree on a substitute, a court can appoint an arbitrator pursuant to 9 U.S.C. §5. The Federal Arbitration Act (9 U.S.C. §§ 1-16) governs the interpretation and enforcement of this arbitration agreement, because the Platform involves interstate commerce.

Arbitration Process: To begin an arbitration, the claiming party must send a written demand for arbitration to the other party and to the designated arbitration provider (AAA). The demand must describe the nature and basis of the claim, and the relief sought.

Location: The arbitration hearing will take place in the county of your residence (as a Rider or Driver) unless you and RydesNow agree on a different location. If your claim is for a small amount (for example, under $10,000), you may choose to have the arbitration conducted solely on the basis of documents, by phone, or videoconference, if allowed by the rules. For larger claims, you have a right to a hearing. You and RydesNow will have the opportunity for limited discovery as provided under the arbitration rules (the process for exchanging information ahead of the hearing).

Arbitrator’s Authority: The arbitrator is an independent decision-maker, neutral to both sides. The arbitrator shall apply the substantive law applicable to the claims (and applicable statutes of limitations and defenses) as a court would. The arbitrator can award any relief that a court could award on an individual basis (including compensatory damages, injunctive relief, and attorney’s fees if provided under law). However, the arbitrator may not award relief that benefits anyone other than the individual parties. The arbitrator will provide a reasoned written decision if requested by either party. The arbitrator’s decision is final and binding, subject to very limited court review under the FAA (for example, review is allowed if the arbitrator exceeded their authority or there was evident partiality, etc.). Judgment on the arbitration award may be entered in any court with jurisdiction.

Mass Claims: If, for some reason, many similar arbitration claims are filed against RydesNow by the same counsel or organization (a so-called “mass arbitration” scenario), the AAA rules regarding multiple case filings will apply. The parties acknowledge the AAA may have special protocols for managing such situations (including possibly batching hearings or fee adjustments), and we agree to work in good faith with AAA to ensure efficiency. We also note that any attempt to circumvent the class action waiver by filing numerous individual arbitrations may be subject to additional legal or procedural scrutiny (but such advanced scenarios are beyond the intended scope of this user-focused document).

Fees and Costs: Arbitration filing fees and other costs will be initially governed by the AAA’s rules (which, for consumer claims, cap your filing fee at a relatively low amount, like a few hundred dollars, and require the company to pay the rest of the fees). To the extent the AAA rules require RydesNow to pay a greater portion of fees for consumer arbitrations, we will do so. If your claim is found to be frivolous or brought in bad faith, the arbitrator may allocate fees consistent with AAA rules (meaning you might have to reimburse RydesNow for fees in that scenario, if allowed by law). Each side will pay their own attorneys’ fees, unless a law provides that the prevailing party is entitled to recover attorneys’ fees (in which case the arbitrator can award reasonable fees to the prevailing party under that law).

Opt-Out Right: We hope you will find our arbitration process fair, but if you do not wish to be bound by this arbitration agreement, you have the right to opt out. To opt out, you must send an email to legal@rydesnow.com or a physical letter to RydesNow Legal Department at our mailing address mentioned under contact information, within 30 days of the date you first agree to these Terms (for example, your first use of the Platform or creation of an account, whichever is earlier). You must include your name, the email associated with your RydesNow account, and a clear statement that you wish to opt out of this arbitration agreement. This opt-out is an individual act – mass opt-outs via an attorney don’t count; it must come from you (though form language is fine if you sign it). If you opt out in a timely manner, you will not be bound by the arbitration or class waiver provisions, but you will still be bound by the rest of these Terms. Opting out will not affect your ability to use the Platform. If you do not opt out within the 30-day period, you will be bound by the arbitration agreement (even if you have ceased using the Platform).

Severability of Arbitration Terms: If any portion of this Arbitration Agreement (other than the Class Action Waiver) is found unenforceable, that portion shall be severed and the rest of the arbitration agreement shall remain in effect. If, however, the Class Action Waiver is found to be unenforceable, then this entire Arbitration Agreement shall be null and void for that specific dispute, and it will proceed in court (subject to the small claims and sexual assault exceptions above), but the Class Action Waiver will still apply in any court proceeding (meaning you still cannot pursue a class or representative action in court).

Survival: This arbitration agreement will survive the termination of your relationship with RydesNow. It also survives if these Terms are superseded or replaced by new terms, unless you timely opt out when first given the opportunity.

Venue and Jurisdiction (for Excluded Claims) For any dispute not subject to arbitration (e.g., an opt-out user, or a qualifying claim in court per the exceptions above), you and RydesNow agree that such claims shall be brought exclusively in the state or federal courts of appropriate jurisdiction located in [the State of X, County of Y]. (Insert the jurisdiction where RydesNow is headquartered, or another agreed location.) You and RydesNow both consent to personal jurisdiction in those courts and waive any objections on inconvenient forum grounds.

Jury Trial Waiver If for any reason a claim proceeds in court rather than arbitration, both you and RydesNow fully waive any right to a jury trial permitted by law. If for example a litigation between us occurs, a judge will decide the case, not a jury.

Use the Platform at Your Own Risk: RydesNow endeavors to provide a safe and reliable service, but there are inherent risks in ridesharing and peer-to-peer delivery. To the maximum extent permitted by law, you agree that RydesNow (including its affiliates, officers, directors, employees, and agents) shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages arising out of or in connection with your use of or inability to use the Platform or Services, even if we have been advised of the possibility of such damages. This includes, without limitation, damages for lost profits, lost data, personal injury, pain and suffering, emotional distress, or damages related to lost or damaged property or packages, missed appointments or opportunities, vehicle wear-and-tear, or any other intangible losses. RydesNow will not be liable for the cost of substitute services or any losses resulting from unauthorized access to or alteration of your data or communications.

No Liability for User Conduct: RydesNow is not responsible for the conduct, whether online or offline, of any Rider, Driver, or other third-party service provider utilizing our Platform. The transportation and delivery services are provided by independent contractors who are not under our control or direction beyond the requirements of these Terms. RydesNow has no responsibility or liability for any injury, death, theft, property damage, or other harm that may result from a ride or delivery arranged through our Platform, except to the extent (if any) required by law. For example:

• Accidents or Vehicle Incidents: If you are involved in a collision or incident with a vehicle during a RydesNow ride, the Driver’s insurance is primarily responsible for any injuries or damages to you or your property. RydesNow itself is not the transporter and is not liable for accidents. While we may facilitate insurance claims or provide secondary insurance where required by law or our policy, we do not assume liability for the Driver’s actions or the outcome of insurance claims. Any claims arising from accidents will be resolved between the affected parties and insurance providers.

• Personal Property: You should take care of your personal belongings during rides and deliveries. RydesNow and Drivers do not insure or compensate for personal items left in a vehicle or lost during a trip. If you leave something behind, we will help you contact the other party to recover it (and a return delivery fee may apply), but we are not liable for its loss or any damage. Similarly, for deliveries, RydesNow and Drivers are not liable for the condition or fate of the delivered items post hand-off. Once a package is delivered to the recipient or left at the specified location, the transaction is considered complete and the risk transfers to the recipient (or remains with the sender for any loss thereafter).

• Missed Pickups/Events: RydesNow is not liable for any consequences of a Driver or Rider being late or a ride not being fulfilled. For instance, if a Driver significantly delays or cancels and you miss a flight or a meeting, or if no Driver accepts your request in time, RydesNow will not be responsible for any resulting losses or costs (such as missed flights, hotel bookings, business losses, etc.). We understand such situations are frustrating and we do our best to minimize them, but ultimately, contingency planning for important time-sensitive travel is your responsibility. (We recommend requesting rides well in advance for critical appointments.)

• Unauthorized or Fraudulent Use: We are not liable for financial losses if your account or payment method is used by someone else in an unauthorized manner (for example, if you fail to safeguard your login and someone books rides on your account). However, we will work with you in cases of suspected fraud to mitigate harm. It’s important you notify us and your payment provider immediately if you suspect unauthorized activity.

• Third-Party Services and Content: Any third-party services (such as mapping, navigation, identity verification, or payment processing) or links accessed through our Platform are not under our control. RydesNow makes no guarantees and assumes no liability for the accuracy or performance of third-party tools (e.g., map directions, which might be wrong or outdated). Similarly, if we provide integration with a third-party (like a music service in-car or a restaurant for deliveries), any issues with those services are outside our liability.

• Platform Availability: While we aim for high uptime, RydesNow does not guarantee that the Platform will be uninterrupted or error-free. Scheduled maintenance or unforeseen outages may occur. We will not be liable for any losses due to the Platform being unavailable, slow, or malfunctioning (for instance, a technical glitch that prevents booking a ride at a needed time).

Liability Cap: To the extent that any liability of RydesNow is not completely disclaimed and is proven in a legal forum, the total liability of RydesNow to you for all claims arising out of or relating to these Terms or the use of the Services is limited to the greater of (A) the total amount of fees you paid to RydesNow in the 12 months prior to the event giving rise to the liability, or (B) $500.. This limitation applies to all claims of every kind, whether based in contract, tort (including negligence), strict liability, or any other legal theory. This means if, for example, you have paid RydesNow $50 in service fees in the last year, and you have a claim, our maximum possible liability is $500 (the greater of $500 vs $50). If you paid $1000 in fees, our cap would be $1000 (since that is greater than $500). We intend this as a reasonable allocation of risk.

State Law Caveats: Some jurisdictions do not allow certain exclusions or limitations of liability, so some of the above limitations may not fully apply to you. For instance, certain state laws may not allow a business to limit liability for gross negligence, willful misconduct, or violations of specific laws. We do not seek to limit liability for conduct that cannot be limited by law. Additionally, consumer protection laws in some states might entitle you to certain damages or penalties which cannot be waived. Nothing in these Terms is intended to limit your rights under those laws where applicable. However, in all cases, RydesNow’s liability will be fully limited permitted by law.

Release: You agree that if any dispute arises between you and one or more other users (or a third-party), you release RydesNow (and our affiliates, and our and their officers, directors, employees, agents, successors) from any claims, demands, and damages of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. For example, if you have a disagreement with a Driver or Rider about extra charges, behavior during the ride, or loss of an item, you will handle it directly with that person (with RydesNow’s support if needed) and not sue RydesNow for it. This release does not apply to any claim alleging our own breach of these Terms or our own gross negligence or willful misconduct.

By agreeing to these Terms, you recognize the inherent limitations of liability set forth herein and acknowledge that these terms are a critical factor in RydesNow’s ability to offer the Platform and services at reasonable cost. If you do not agree with these limitations, please do not use the Platform.

You agree to indemnify, defend (at RydesNow’s request), and hold harmless RydesNow and its subsidiaries, affiliates, officers, directors, shareholders, employees, and agents (collectively, the “Indemnified Parties”) from and against any and all claims, demands, lawsuits, investigations, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Platform or Services (including the provision of rides or deliveries, or use of rides or deliveries), (b) your breach or violation of any of these Terms or of any applicable law or regulation, (c) your infringement of the rights of any third party (for example, you provided RydesNow with content that infringes someone’s copyright, or you discriminated against a rider in violation of law), or (d) any misrepresentation made by you.

In other words, if your actions or omissions cause RydesNow to be sued or incur costs, you will step in to protect and compensate RydesNow. This indemnity covers, for instance, situations like: if you are a Driver and you get into an accident due to running a red light, and the rider or a third-party sues RydesNow alleging we are responsible, you will indemnify us for all costs and liabilities (since it was your traffic violation that caused the issue). Or if you send an illegal item through a delivery and RydesNow gets investigated or penalized, you will cover our costs.

RydesNow reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with our defense.

You may not settle any claim covered by this indemnification provision without RydesNow’s prior written approval, unless it completely and unconditionally releases RydesNow of all liability.

This indemnification obligation shall survive termination of your relationship with RydesNow.

By User: You may stop using RydesNow at any time and may request to close your account by contacting us. If you wish to permanently delete your account, we will handle requests in accordance with our Privacy Policy (some information may be retained as required by law or for legitimate business purposes). If you simply delete the app or stop logging in, note that your account might remain active in our system until you formally request deletion or until we choose to purge inactive accounts.

By RydesNow: We reserve the right to suspend, deactivate, or terminate your account or access to certain services at any time and for any reason, at our sole discretion, with or without prior notice. RydesNow may do so if you violate these Terms, any applicable law, or if your actions or feedback from others lead us to determine you are not fit for the community. For example, if we receive complaints or find evidence of fraud, unsafe driving, harassment, abuse, or any of the Restricted Activities described above, we may take immediate action including removing your access. We may also suspend or terminate accounts to protect the safety of others, to investigate suspected misconduct, or if you fail to maintain up-to-date required information (like a lapse in insurance or driver’s license for a Driver). In some cases, RydesNow might issue a warning or require you to complete certain steps (such as a safety tutorial) before reinstatement, but we are not obligated to provide multiple chances.

Effect of Termination: If your account is terminated or deactivated (by you or by us), you will no longer have access to the Platform. For Drivers, any pending earnings may be forfeited if termination was due to misconduct (for instance, if we remove a Driver for fraud, we may deny payout of fraudulent earnings). For Riders, any pending credits or promotions will be lost. However, termination does not relieve you of any obligations incurred prior to termination – you remain responsible for paying any outstanding amounts owed (for rides completed, cancellation fees, etc.), and the sections of these Terms that by nature survive termination (such as Arbitration, Limitation of Liability, Indemnity, etc.) will continue to apply.

Outstanding Rides or Deliveries: If your account is terminated while you have an ongoing ride or delivery, we may attempt to cancel it on your behalf. If it is near completion, we might allow it to finish before full deactivation (especially to avoid stranding a rider mid-trip, unless safety dictates otherwise). Drivers will not receive any further ride requests once termination is initiated.

Appeal: If you believe your account was suspended or terminated in error, you may contact RydesNow to request an explanation or appeal. We will review in good faith, but our decision will be final. We are not obligated to disclose every detail of our investigation or the specifics of reports received (to protect confidentiality and safety), but we will generally inform you of the general reason (e.g., “violation of zero-tolerance drug policy” or “fraudulent activity detected”).

No Right to Account or Service: You understand that using RydesNow is a privilege, not a right, and RydesNow may terminate or refuse service in accordance with these Terms. Even after termination, you remain bound by any obligations you have incurred (like indemnity or arbitration for events that occurred during the time you had an account).

Account Reactivation: If appropriate and at our sole discretion, RydesNow may reactivate a suspended account upon satisfactory resolution of the issue that caused suspension. For instance, if a Driver’s insurance had lapsed, providing proof of renewal might result in reinstatement. However, RydesNow is not obliged to reactivate accounts and may impose additional conditions or a probationary period if it does.

Multiple Accounts: If you have been terminated, you may not create a new account or access the Platform through another account. Creating additional accounts to circumvent a ban is a violation of these Terms. We may terminate any new accounts associated with the user who was banned (by identity, payment method, device, or other identifying factors).

RydesNow also reserves the right to deactivate accounts that have been inactive for an extended period (for example, no logins or activities for over a year), though we will typically send an email warning before deleting an inactive account.

Finally, termination of account does not mean we delete data immediately; we will retain and use your information in accordance with our Privacy Policy and any legal retention requirements.

Your privacy is important to RydesNow. In addition to these Terms, please carefully review our Privacy and Data Policy (referred to as “Privacy Policy”) to understand how we collect, use, and protect your personal information. By using the Platform, you agree that RydesNow may handle your information consistent with that Privacy Policy and as described here.

Data Collection: When you use RydesNow, we collect certain data from you. This includes information you provide (such as your name, contact info, driver’s license, insurance details, etc.), and information generated from your usage (such as location data, trip routes, times, messages between users, and ratings/feedback). We collect location data from Drivers (and in some cases Riders during a trip) to enable the core functionality of the service – for example, to show a Rider their Driver’s approach and to assist in navigation. We also may collect device information, IP addresses, and cookies when you use our app or website for analytics and to prevent fraud. For a comprehensive list of what we collect and why, see the Privacy Policy.

Use of Data: We use your data to provide and improve the RydesNow services. Primary uses include facilitating matches between Riders and Drivers, processing payments, providing customer support, and enhancing safety (for instance, we may use GPS data to detect unsafe driving patterns or verify that a ride took place along a reasonable route). We also use data for research and development of new features, and to send you communications (like trip receipts, support messages, or promotional offers if you opt in). We will not sell your personal information to third parties without your consent. We may share certain information with third parties in the context of operating the service:

• With other users: Drivers get information about Riders (such as first name, rating, pickup/drop-off, and possibly phone contact through a masked number) when a ride is confirmed. Riders get Driver information (like first name, photo, vehicle info, license plate, and real-time location during approach). If using delivery, the Driver may see the recipient’s name and any notes. After a ride or delivery, limited info may remain visible (e.g., in your trip history) but personal contact details are typically masked. • With service providers: We utilize reputable third-party companies to perform tasks on our behalf. This includes payment processors, background check services, cloud storage providers, map and navigation services, SMS/telecommunication services (to facilitate calls or texts between Rider and Driver with masked numbers), marketing and analytics providers, etc. These providers are given access only to the data necessary to perform their functions and are contractually obligated to protect it and use it only for our specified purposes. • For legal/safety reasons: We may disclose information to law enforcement, regulators, courts, or other government agencies if we believe it’s required by law or if it’s appropriate to do so to protect the rights, safety, or property of RydesNow, our users, or the public. For example, in case of an accident, we might provide your contact and insurance information to a claims processor or other parties involved. We also may provide data in response to legal process (warrants, subpoenas) or to enforce our own legal rights (such as to collect overdue payments or address platform misuse). • With your consent: If you explicitly consent to share information with a third party (for example, linking RydesNow with another service or participating in a partnership program), we will share as needed for that integration. • Business transfers: If RydesNow is involved in a merger, acquisition, or asset sale, your data may be transferred to the successor or new owner as part of that deal (under the same privacy commitments).

Data Security: RydesNow is committed to safeguarding your data. We implement administrative, technical, and physical security measures to protect against unauthorized access, loss, or alteration of data. For instance, we encrypt sensitive data in transit, and we pseudonymize communications between Riders and Drivers. We limit internal access to personal data to employees who need it to perform their jobs. We follow industry best practices for security and compliance, aiming to meet standards such as SOC 2 for our systems and processes. (SOC 2 is a rigorous standard for data security controls, and RydesNow strives to maintain those principles to ensure your information is handled responsibly.) However, no system can be 100% secure, and we cannot guarantee absolute security of data. You also play a role: protect your account credentials and notify us immediately of any unauthorized use.

HIPAA and Sensitive Information: RydesNow is not a “covered entity” under the U.S. Health Insurance Portability and Accountability Act (HIPAA) in general. We do not provide healthcare services. However, in the event RydesNow, through certain offerings (like a healthcare transportation program), does handle personal health information (PHI) on behalf of a healthcare provider, we may be deemed a Business Associate under HIPAA. In such cases, RydesNow will comply with applicable HIPAA requirements, including signing Business Associate Agreements and safeguarding PHI according to HIPAA’s security and privacy rules. For example, if a hospital uses RydesNow to arrange patient transport, any patient information shared with us (like the fact that John Doe needs a ride to a dialysis center) would be protected in accordance with HIPAA and our agreements. RydesNow has taken steps, such as access controls and employee training, to ensure any health-related data is handled lawfully. Outside of those specific contexts, you should avoid sharing sensitive personal information through the Platform that is not necessary for ride/delivery purposes (e.g., medical details to drivers unless needed for accommodation, or financial info in chat, etc.). If you do, you acknowledge that it is being shared under your own discretion.

User Communications: Communications between you and RydesNow (including via the app’s chat, support emails, or phone calls) may be recorded or monitored for quality assurance and training purposes. Communications between Riders and Drivers that occur through our masked phone number system or in-app chat may also be logged or monitored to ensure safety and compliance with our rules. By using these communication tools, you consent to this monitoring and recording. We do this to prevent misuse, resolve disputes, and improve service.

Location Data: For the service to function, location data from your device is critical. Drivers must share their real-time location when logged in, so we can match them with Riders and so Riders can see approach and trip progress. Riders may also share location (for example, to set an accurate pickup or to let the Driver see where they are at a large venue). If you disable location services on your device, the app may not function properly. By using RydesNow as a Driver or Rider, you consent to our collection of your location information and its use for providing the service (like navigation and safety monitoring). We treat this data in accordance with our Privacy Policy – for instance, we may store historical trip routes for customer support and analytics, but we will not publicly disclose your real-time whereabouts to other users outside of an active trip.

Data Retention: We retain personal data for as long as necessary to provide the services and for legitimate business or legal purposes. For example, we keep trip records and receipts to comply with tax and financial regulations (often several years). We retain information relating to any account deactivation or safety incidents to prevent bad actors from returning. When data is no longer needed, we either delete it or anonymize it in line with our policies.

California Privacy Rights: If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), such as the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of sale or sharing of personal information. RydesNow’s Privacy Policy provides details on how California residents can exercise those rights (like contacting us via a specific web form or email). RydesNow does not sell personal data in the traditional sense, but we may share some data with third parties for business purposes as explained above.

EU/EEA Users: Although RydesNow is currently U.S.-focused, if you are using it in the EU or in case we expand, the GDPR may apply. Under GDPR, you have rights such as access, rectification, deletion, and portability of your data, and our legal basis for processing your data is typically fulfillment of contract (providing the service) and legitimate interests (safety, improvements). We would also comply with any requirement for cross-border data transfer mechanisms if applicable. By using the Platform, you acknowledge that RydesNow will process your personal information as outlined and that you have read our Privacy Policy. If you have questions about our data practices, you can contact us at privacy@rydesnow.com.

The RydesNow Platform may integrate with or use third-party services and content. This can include, for example, map and navigation services (like Google Maps or Apple Maps), payment processing by a financial service provider, identity verification or background check services, mobile phone authentication (using your wireless carrier’s services), or links to third-party websites and resources (like a car maintenance offer for drivers, or a news article). It’s important to understand how third-party content is treated under these Terms:

• No Endorsement or Control: Third-party services are not under the control of RydesNow. We do not endorse, warrant, or assume responsibility for any third-party websites, information, materials, products, or services. For instance, if our app displays a Google Map, we rely on Google for that data and do not guarantee its accuracy or real-time reliability (maps may have errors or not reflect current road closures, etc., and RydesNow is not liable for such errors). If a third-party payment processor fails to process a transaction or is breached, we will make efforts to resolve issues, but we are not the guarantor of that processor’s performance.

• Third-Party Terms: Your use of third-party services may be subject to separate terms and privacy policies. For example, using the navigation in our app may bind you to Google’s terms of service for maps. Using RydesNow on an Apple iPhone means you agree to Apple’s App Store terms and usage rules. Payment processing might be under Stripe’s or another processor’s terms. You agree to comply with any such third-party terms, and it is your responsibility to review them as necessary. While we try to make these integrations seamless, the legal relationship regarding that specific service might be between you and the third party, not RydesNow. • No Third-Party Liability to You: RydesNow is not liable for the acts or omissions of any third-party service provider. For example, if a mapping service gives a faulty route that leads to a delay or even an accident, RydesNow is not responsible for that error (nor likely is the mapping provider under their terms) – ultimately, Drivers must use their judgment and obey traffic laws over any GPS instructions. If a payment processor double charges you by mistake, we will help correct it, but we aren’t directly paying out of pocket for their error beyond ensuring you get the refund from them.

• App Store Providers: If you obtained our mobile app via a third-party app store (like Apple App Store or Google Play Store), those providers are third-party beneficiaries of this agreement. For example, Apple and Google have no obligation to provide support for our app, and by using the iOS app, you acknowledge Apple is not responsible for the app’s compliance or any claims (other than any liability under consumer law they cannot disclaim). You also agree to comply with your app store’s usage rules (e.g., not using a jailbroken device in violation of terms, etc.).

• Third-Party Promotions: From time to time, RydesNow may run promotions or offers in collaboration with a third party. If you choose to participate or redeem such offers, any interactions or relationships between you and that third party (for example, a discounted car maintenance for drivers at a partner shop) are solely between you and them. RydesNow is not responsible for any goods or services provided by third parties, even if we facilitated the offer.

• External Links: Our website or in-app content may include hyperlinks to third-party sites (like articles, advertiser sites, etc.). Clicking those is at your own discretion. We do not screen or evaluate all such sites, and our linking does not imply an endorsement. Once you leave our Platform, we’re not in control. Be cautious and review privacy settings when visiting external sites.

• Content Provided by Third Parties: Any information or content (including advertisements) that is provided by third parties on our Platform is their responsibility. For instance, a third-party may provide a safety video or a car insurance offer visible in the driver dashboard. While we try to only allow reputable content, we are not responsible for any third-party claims or data. If you rely on any information from third parties on our Platform, you do so at your own risk.

Note on Telecommunications: The Platform may use SMS, cellular calls, or data from your device – possibly through third-party communications APIs – to facilitate contact (like a Driver calling a Rider via a masked number). Standard messaging and data rates apply, and your carrier is a third-party that we have no control over. If SMS is used for two-factor authentication, we are not liable for delays or failures in receiving those texts.

In summary, any third-party content or service integrated or accessed through RydesNow is provided “AS IS” without warranties of any kind, and RydesNow disclaims all liability arising from your use of such third-party offerings. You are encouraged to notify us if any third-party integration is causing issues or if you believe it violates law or these Terms, but your sole remedy regarding a third-party service will be against that third party.

No Warranty: RydesNow provides the Platform and Services on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, RydesNow disclaims all representations and warranties, express, implied, or statutory, not expressly set out in these Terms. This includes (but is not limited to) implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising out of course of dealing or usage of trade. We make no guarantees that:

• The Platform will be uninterrupted or error-free. We do not warrant that functions will be continuous, secure, or without bugs. There may be occasional technical glitches, and while we strive to fix them quickly, we cannot promise perfection.

• Services or content will always be accurate or reliable. For example, we don’t warrant that the distance or time estimates are precise, or that user-provided content like reviews are accurate or complete. Any information on the Platform is for general purposes only and not a guarantee.

• Availability of rides/drivers. As noted earlier, we do not guarantee that a ride or delivery can be fulfilled to your satisfaction at any given time. There may be times or areas with no drivers or too much demand.

• Quality or safety of the service beyond our screening: While we require Drivers to meet certain requirements and we provide tools like ratings and background checks, we do not guarantee the quality, suitability, safety or ability of individual Drivers or Riders. You may encounter situations involving rude behavior, differing personalities, or other circumstances outside our control. Similarly, we can’t guarantee that every vehicle will meet your expectations (e.g., cleanliness or model).

• No warranty on third-party content: All third-party content (as discussed) is disclaimed as well. For instance, we do not warrant the accuracy of navigation directions (that’s on the map provider), or the quality of a third-party offer or advertisement shown to you.

User Decisions: Any decisions you make regarding engaging with other users or using the Platform are at your sole risk. This means you are responsible for your own safety and judgment. For example, you are responsible for deciding whether to accept a ride request as a Driver (maybe you feel uncomfortable with a Rider’s profile or location – you can decline). As a Rider, when you enter a vehicle, you should use basic caution: check that the vehicle and driver match the app info, wear your seatbelt, etc. If you feel unsafe, you have the right to end the ride or call emergency services. RydesNow provides some safety features (like the ability to share trip status with a friend, or in-app emergency assistance button), but does not guarantee your safety – those are tools to assist you.

No Emergency Services: RydesNow is not a transportation provider, common carrier, or emergency service. If you have an emergency (medical, criminal, or fire emergency), dial 911 or the appropriate authorities. Using RydesNow to get to a hospital in an emergency is not advised – we cannot guarantee a driver or timing like an ambulance could.

Public Health: In situations like pandemics or public health crises, RydesNow may issue guidelines (like requiring masks or open windows). We try to enforce some rules for community health, but we do not guarantee that other users will comply with all measures or that rides will be infection-free. Use our service at your own risk in such scenarios and follow official health guidance.

Non-Solicitation: RydesNow does not guarantee any minimum number of rides or income for Drivers. We disclaim any warranties that being a Driver will result in profit or specific results. Also, nothing in our service constitutes professional advice (e.g., financial or legal advice) to users – any guidance in our blog or help center is general.

Some jurisdictions may have specific consumer rights that are not waivable. None of these disclaimers intend to override those mandatory rights. But to the extent allowed, we limit our obligations and liabilities as stated.

In short, your use of RydesNow is at your own risk, and you accept that the service comes with uncertainties. RydesNow disclaims any warranties not expressly made in these written Terms. If warranties are required by law (like a warranty that our service will be provided with reasonable care), then to the extent we cannot disclaim them, we limit the duration of such warranties to the shortest period permitted, and the remedy to either providing the service again or refunding any amount you paid for it (as we choose).

All users must use RydesNow in compliance with all applicable local, state, and federal laws, rules, and regulations. This includes but is not limited to:

• Traffic and Vehicle Laws: Drivers must obey all traffic laws, possess all required licenses, vehicle registrations, and insurance, and not operate a vehicle in violation of any law (e.g., no driving while intoxicated or using a handheld phone in jurisdictions that ban it). Riders must also follow laws (like seatbelt requirements) and not request or induce drivers to break laws (e.g., asking a driver to speed).

• Rideshare and TNC Regulations: Many jurisdictions have specific laws governing Transportation Network Companies (TNCs) and their drivers (for example, requiring background checks, special insurance coverages, vehicle inspections, permits, non-discrimination rules, and zero-tolerance drug/alcohol policies). RydesNow intends to comply with all such regulations and expects Drivers to do the same. For example, in some places, driving for RydesNow might require a business license or a TNC driver permit – it is the Driver’s responsibility to obtain and maintain any such license if required locally. RydesNow may assist by informing Drivers of known requirements and facilitating compliance (like providing annual inspection forms or guidance on where to register).

• Non-Discrimination Laws: As stated, you must comply with laws that prohibit discrimination in transportation services. Many states explicitly require rideshare drivers to accept service animals, provide service regardless of a rider’s protected characteristics, etc. Violation of such laws can lead not just to termination from RydesNow but also regulatory penalties. RydesNow’s own policies (like Anti-Discrimination and Sexual Harassment policies) are to be followed as part of these Terms.

• Accessibility: Where applicable, RydesNow will comply with the Americans with Disabilities Act (ADA) and similar state laws. Drivers should accommodate riders with disabilities to the best of their ability and within the requirements of law (e.g., folding wheelchair storage, not refusing a ride to a person with a service animal). If a Driver’s vehicle is not accessible (for example, not wheelchair accessible), and a ride request is received from a wheelchair-using rider, the Driver should only accept if the rider confirms they can transfer into the car and the wheelchair can be folded and stowed, otherwise the Driver should not accept to avoid a failed pickup. RydesNow may facilitate referrals to alternative services in some cases. Both users and RydesNow will comply with any state-specific accessibility mandates (like California’s CPUC requirements for WAV – wheelchair accessible vehicle – programs).

• Labor and Contractor Laws: RydesNow classifies Drivers as independent contractors consistent with applicable laws. In some places, laws like California’s Proposition 22 provide specific rights to rideshare drivers (e.g., minimum earnings guarantee, healthcare subsidy, etc.). RydesNow will comply with any such obligations to Drivers as required by law. This may involve providing certain benefits or following certain formulas for pay. These Terms are not intended to contradict such rights; if you’re a Driver in a jurisdiction with such laws, RydesNow’s policies will incorporate those requirements (and they may be described in a separate addendum or disclosure, as required).

• Safety Standards: We adhere to safety regulations, such as zero-tolerance policies for drug and alcohol use by Drivers while using the Platform. If you suspect a Driver is under influence, report it immediately. RydesNow will investigate consistent with legal requirements and, if required, report incidents to regulators.

• Vehicle Standards: Any vehicle used must meet the regulatory standards (for example, in some cities, cars must be under a certain age or pass annual inspections). RydesNow might enforce additional standards (like cosmetic condition, four-door requirement, etc.) as part of our policy. Drivers must keep their vehicle registration up to date. We may ask for proof of compliance like inspection certificates. It’s both a legal and contractual expectation.

• Deliveries: If engaging in delivery, you must comply with any laws applicable to carrying goods. This includes not transporting items that require a special license (hazmat, firearms, etc.), following all packaging and transport rules for any regulated items, and respecting postal or courier regulations (note: RydesNow is not a USPS or licensed courier, so certain government mail restrictions apply; we do not carry mail).

• Data Protection Laws: RydesNow complies with data privacy laws applicable to our operations (see Privacy section). Users should also respect privacy rights – for instance, Drivers should not misuse Riders’ personal data obtained through the platform (no snooping or stalking), and vice versa.

• Export Control and Sanctions: The app or underlying software may be subject to export laws. You agree you are not in a country that is embargoed or on certain sanctions lists (e.g., not a prohibited party under U.S. law) when using RydesNow. You also agree not to use RydesNow for illegal export of goods or in violation of any trade sanctions.

• Financial and Regulatory Compliance: Any required taxes or regulatory fees (like airport fees) that RydesNow must collect or that users must pay by law will be handled as described. Drivers must report their income to tax authorities and comply with any business license or self-employment obligations. Riders must comply with any laws relevant to their use (for instance, using FSA/HSA funds for transportation is typically not allowed unless for medical needs – know your own compliance needs).

• Law Enforcement Requests: We may provide certain information to law enforcement or regulators when required (per Privacy and law). Users must not interfere with any lawful request or investigation involving the platform (e.g., do not delete or alter information to obstruct an investigation).

State and Local Disclosures: In some places, rideshare companies must provide certain disclosures. For example, California and New York have specific notices (like California’s “Respectful Rideshare” notice, or New York’s TLC rights and rules). RydesNow will provide these disclosures on our website or app as required, and by agreeing to these Terms, you acknowledge those disclosures and your obligation to comply with them. We may provide links (like “State-specific Terms” or “City Information”) for jurisdictions with extra rules. For instance, if a city requires a specific insurance or background check disclosure to drivers, we will make that available and by continuing, you confirm you’ve received it.

If any part of these Terms conflicts with a mandated law or regulation, the law takes precedence (but the rest of these Terms remain in effect). You agree that you will not make RydesNow party to any illegal or non-compliant behavior. Compliance is a shared responsibility: RydesNow does its part by maintaining licenses (if required), paying any corporate taxes/fees, and setting up rules; users must do their part by following those rules and the law on an individual level.

RydesNow may amend or update these Terms from time to time. If we make material changes (for example, changes that significantly affect your rights or obligations), we will provide notice through reasonable means – such as by posting the updated Terms on our website and app, and updating the “Last Updated” date at the top, or by sending you an email or in-app notification. We encourage you to review these Terms periodically.

Your continued use of the Platform after the effective date of any updated Terms constitutes your consent to the updated Terms. If you do not agree to the revised Terms, you must stop using RydesNow and may delete your account. In some cases (such as a significant change to the Arbitration Agreement), we might require you to actively accept new Terms, in which case you won’t be able to continue using the service until you do so. Minor changes (like clarifications or typo corrections) may take effect immediately without specific notice, but they will still be reflected in the posted Terms.

For Drivers, if a change in Terms or policies materially affects the economics of the service (like a new fee or commission), we may provide advance notice when possible. However, since Drivers are independent and use RydesNow at-will, changes to Terms generally apply to any use after the change.

If there’s any inconsistency between these Terms and other policy documents or FAQs on specific topics, these Terms (as updated) will prevail to the extent of the conflict, unless those other policies are explicitly incorporated by reference or required by law to supersede.

Entire Agreement: These Terms, along with the Privacy Policy and any other policies, guidelines, or terms that are incorporated by reference, constitute the entire agreement between you and RydesNow with respect to the subject matter. They supersede any prior or contemporaneous agreements, understandings, or communications (whether oral or written) between you and us. For example, any earlier representations by support staff or marketing materials are not binding if not contained here.

No Agency or Employment: No joint venture, partnership, employment, or agency relationship exists between you and RydesNow because of this Agreement or your use of the Platform. You have no authority to bind RydesNow in any respect. RydesNow does not control or direct your performance as a Driver or your behavior as a Rider in a manner that would establish an employer-employee relationship – you operate at your discretion (within the boundaries of safe and lawful service). Drivers are not to hold themselves out as employees or agents of RydesNow. They cannot make RydesNow liable for their actions by any assertion of agency; they provide services to Riders as independent providers.

Assignment: You may not assign or transfer these Terms or your rights or obligations hereunder, in whole or in part, without RydesNow’s prior written consent. Any attempted assignment without consent is null. RydesNow may assign or transfer this Agreement or any of its rights/obligations, in whole or part, at its discretion. For example, if RydesNow is acquired or if we transfer operation to another company, your contract with us will transfer to the new owner without needing your separate consent (we will notify you if such a change occurs, likely through a general announcement or update of our company info in these Terms).

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions of these Terms will remain in full force and effect. Any invalid/unenforceable part will be deemed modified to the extent necessary to make it valid and enforceable, or if that’s not possible, it will be severed, and the rest of the Agreement remains intact.

No Waiver: RydesNow’s failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. We do not waive any rights by delaying or not strictly enforcing them in one instance. Likewise, if we waive a breach by you, that does not mean we waive any future breach. The rights and remedies in these Terms are cumulative and not exclusive of any other rights or remedies provided by law. Force Majeure: RydesNow shall not be liable for any delay or failure in performance of the Services (including matching riders with drivers, or any aspect of our operations) to the extent caused by events beyond our reasonable control, such as natural disasters, war, terrorism, riots, labor disputes, governmental actions, pandemic outbreaks, power or Internet outages, or other force majeure events. We will attempt to resume service as soon as practicable in such cases.

Notices: RydesNow may give notice to you by means of a general notice on the Platform, electronic mail to your email on record, or written communication sent via postal mail to your address on record (if provided). You may give notice to RydesNow by written communication to our email at legal@rydesnow.com or to our official mailing address mentioned under contact information at the bottom of this contract. Notices shall be deemed given: (a) if by email, when the email is sent (unless a bounce-back indicates it wasn’t delivered); (b) if by posting on the Platform, immediately upon posting; (c) if by postal mail, 3 business days after mailing.

Third-Party Beneficiaries: Except as explicitly stated in these Terms, there are no third-party beneficiaries. However, Apple, Google, and other app store providers are third-party beneficiaries of the section of these Terms applicable to them, and upon your acceptance of these Terms, those entities will have the right (and will be deemed to have accepted the right) to enforce those provisions of the Terms against you as a third-party beneficiary. Also, our affiliates are considered intended beneficiaries of protections like indemnity and liability limitations (so they can avail themselves of those defenses as if they were RydesNow).

Governing Law: Except to the extent governed by the Federal Arbitration Act (discussed above), the interpretation of these Terms shall be governed by the laws of the State of [Insert governing state, e.g., Texas or Delaware], without regard to its conflict of laws principles, and the United States of America. This choice of law is selected to apply to the maximum extent permissible, except that the Arbitration Agreement is governed by federal law as noted. If you are in a state or country that mandates a different governing law for consumer contracts, that law might apply despite this section (for instance, some Canadian provinces have consumer protection laws that allow local law to govern certain issues).

Survival: Any provision of these Terms which by its nature should survive termination (including but not limited to payment obligations, arbitration agreement, limitation of liability, indemnities, and privacy/data terms) shall survive expiration or termination of the Agreement.

Headings: Section headings and summaries we provide at the beginning of sections are for convenience only and have no legal effect. (They do not limit or define the scope of a section.)

Language: These Terms are written in English. If we provide a translation, it is for convenience. In case of differences between the English version and a translated version, the English version will prevail.

Contact Information: If you have any questions, complaints, or claims with respect to the Platform or these Terms, you may contact us at:
RydesNow, Inc. (Attn: Customer Support)
Email: support@rydesnow.com
Mail: 1712 Hanoverian Ln, Aubrey, TX, 76227